Cancelation Policy

What happens when you need or want to change plans?

Once a package is confirmed and paid for, any change or cancelation must be have the agency's prior authorization, considering the cancelation policy and other information provided below. Any credit, when applied, will be valid for up to 06 months.

Refunds, when possible, are paid by wire transfer or processed directly with the credit or debit card company. There are no cash refunds. Refunds may take up to 30 days to go through, depending on how the package was initially paid for.


CANCELATIONS POLICY:

Choosing to not go on the trip for the purchased package, or not using any of its services, is considered a cancelation. This includes changing dates, as well. In order to be processed, all cancelation requests must be submitted by e-mail, regular mail, or fax.

There are fines and penalties for canceling. The amount charged follows the guidelines below and may also include extras due to specific rules - such as airline policies - and the operator's costs and comissions.

30 business days notice....................................10% penalty
30 to 21 business days notice...........................20% penalty
20 to 7 business days notice.............................70% penalty
6 business days notice or less.........................100% penalty

 

IMPORTANT:

Bonito's activities' dates and times are always subject to change.

HIGH SEASON: Changes and cancelations are subject to the policies stated here as well as availability and conditions at the time the request is received.

FLIGHTS: Changes and cancelations are first and foremost subject to the airline's rules and policies.